About Capgemini
Capgemini is a global leader in business transformation, technology, and consulting services. Guided by the mission of unleashing human energy through technology for a sustainable future, Capgemini partners with clients to design and deliver innovative, people-centric solutions across industries.
About the Role – Contact Support Group (CSG)
The Contact Support Group (CSG) is part of Capgemini’s Cloud & Infra Services (CIS) division, acting as the first line of defense for IT infrastructure incidents and service requests. CSG delivers proactive, predictive, and user-centric IT support through both traditional channels (email, voice) and modern digital platforms (chat, BOTs, SSP).
As a CSG IT Enabler, you will be providing technical troubleshooting and customer service to global clients, ensuring speedy and satisfactory resolution of issues. This is a full-time role in Noida with 24×7 rotational shifts across regions and time zones.
Job Details
- Job Title: CSG IT Enablers – Contact Support Group
- Job Type: Full-Time
- Location: Noida (willingness to relocate if required)
- Experience: Fresher (2025 batch)
- Qualification: Any 3-year diploma or graduation completed in 2025
Roles & Responsibilities
- Deliver high-quality customer service and technical troubleshooting across multiple support channels.
- Assist customers in industries such as Telecommunications, Financial Services, Healthcare, and Technology.
- Troubleshoot internet-related issues, password/session resets, and profile updates.
- Achieve First Contact Resolution (FCR) for queries wherever possible.
- Listen actively to customer concerns and respond empathetically.
- Maintain professionalism in all customer interactions.
Required Skills
- Excellent English communication skills (verbal and written).
- Strong interpersonal skills and ability to perform under pressure.
- Basic computer proficiency.
- Willingness to work in 24×7 rotational shifts.
- Readiness to sign Service Level Agreements and Key Performance Indicators.
Why Join Capgemini CSG?
- Opportunity to work with a global leader in IT services.
- Exposure to multi-industry clients worldwide.
- Growth potential in Cloud & Infrastructure Services.
