Atlassian is conducting an off-campus recruitment drive for the position of Associate Technical Support Engineer. This opportunity is open for freshers and experienced candidates from the batches 2020 to 2024. Check the details below to learn more about the job role, responsibilities, eligibility criteria, and application process.
Job Description
- Company Name: Atlassian
- Job Role: Associate Technical Support Engineer
- Qualification: Bachelor’s/Master’s Degree
- Experience: 1-3 Years
- Batch Eligibility: 2020, 2021, 2022, 2023, 2024
- Location: Work From Home
- CTC/Salary: INR 4-6 LPA (Expected)
Key Responsibilities
- Provide exceptional customer support through chat for Atlassian products.
- Own and resolve technical issues with efficient troubleshooting practices.
- Escalate complex issues as per company SOPs.
- Create knowledge base articles to document learning.
- Participate in team technical discussions and training.
- Specialize in technical areas and stay updated on relevant technologies.
Essential Competencies
- Strong customer orientation.
- Effective written and verbal communication.
- Adaptability to new challenges.
- Collaboration and teamwork.
- Quick learning aptitude.
Required Experience
- 1-3 years in technical support, software services, or system administration, preferably for SaaS products.
- Hands-on experience supporting customers via chat, email, phone, or screen-sharing.
- Ability to prioritize tasks in a high case-volume environment.
Must-Have Technical Skills
- Expertise in SQL: Writing and updating queries efficiently.
- Proficiency in log analysis, monitoring, and troubleshooting tools.
- Experience with APIs and RESTful services.
- Network troubleshooting: Knowledge of DNS, DHCP, SSL, proxy settings, firewalls, and other basic network protocols.
Preferred Skills (Good to Have)
- Experience with browser development tools, HAR file analysis, and tools like Splunk.
- Understanding of OAuth, SSO, SAML authentication mechanisms.
- Linux environment familiarity.
- Knowledge of mail flow protocols like SMTP, POP, and IMAP.
- Basic understanding of Cloud technologies (AWS preferred).
- Skills in troubleshooting Java-based applications and stack traces.
How to Apply?
Interested candidates meeting the criteria can apply for this exciting role. Don’t miss this chance to join Atlassian’s innovative team and grow your career.
