🏢 About Syniverse Syniverse is known as the world’s most connected company, partnering with leading global brands in banking, telecom, and technology. With over 900 communication providers and clients like 8 of the top 10 global banks, Syniverse empowers real-time global connectivity and innovation across industries. 🧑💼 Role Overview – Operations Analyst I This entry-level position is designed for passionate freshers who are eager to step into technical operations and production support. You will manage real-time issues, conduct system health checks, and contribute to new technical initiatives. ✅ Key Responsibilities: Provide first-level technical support and troubleshoot application-related issues Analyze logs, escalate unresolved tickets, and maintain SLA timelines Monitor production systems and application health in real time Write production-ready support scripts and documentation Participate in performance metrics analysis and status reporting Contribute to knowledge base by documenting resolved issues Interpret system alarms and escalate if needed Work in 24/7 rotating shifts (including night support) 🎓 Eligibility & Requirements: Bachelor’s degree in Computer Science, ECE, Telecommunication, or equivalent 0–2 years of relevant experience in technical support, monitoring, or software development Exposure to relational databases (Oracle/SQL Server) Preferred certifications: Oracle OCA/OCP, SQL Server Certified Prior experience in Telecom Operations (preferred, not mandatory) Must be open to rotational shifts and 24x7 support 💡 Additional Skills: Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment Analytical thinking, problem-solving, and team collaboration skills Comfortable with alarm monitoring tools, system logs, and health dashboards 📩 How to Apply? Candidates meeting the above criteria can apply via the official Syniverse careers page. 🔗 Apply Link
