🏢 About Freshworks
Freshworks is a leading SaaS (Software-as-a-Service) company offering customer engagement solutions for businesses of all sizes. Headquartered in San Mateo, USA, with global offices in India, Singapore, Australia, Europe, and beyond, Freshworks powers over 220,000 customers including Honda, Cisco, Toshiba, and Hugo Boss. Their product suite simplifies sales, support, and marketing to deliver a 360-degree customer experience.
💼 Job Description – Graduate Trainee – Customer Support / Sales
At Freshworks, the Customer Support team plays a critical role in delivering an outstanding experience to users. As a Graduate Trainee, you will troubleshoot product issues, communicate effectively, and ensure customer satisfaction across email, phone, and chat channels.
🎯 Roles and Responsibilities
- Resolve customer queries, reproduce reported issues, and offer timely resolutions
- Collaborate with engineering and product teams to fix complex issues
- Maintain customer satisfaction with professional and empathetic support
- Identify common challenges and suggest proactive support improvements
- Work rotational shifts based on business needs (mandatory)
📘 Required Qualifications & Skills
- Fresh graduates from 2025 batch (Any discipline)
- Excellent communication skills – written & verbal
- Strong problem-solving skills and willingness to learn
- Empathy towards customers with a focus on support excellence
- Flexible to work in rotational shifts
- Internship experience in a product company or customer support (preferred, not mandatory)
- No standing arrears
🚀 Why Join Freshworks?
- Work in a fast-paced, product-driven SaaS company
- Global exposure and learning opportunities
- Start your career in customer engagement and SaaS industry
- Collaborate with world-class teams and clients
📎 How to Apply for Freshworks Off Campus Drive?
👉 Apply before the link expires)
