🏢 About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. is a global leader in serving science with an annual revenue of $40 billion and a workforce of over 100,000 professionals worldwide. Their mission is to make the world healthier, cleaner, and safer by enabling scientific breakthroughs across diagnostics, pharmaceuticals, and life sciences. Their portfolio includes top-tier brands like Thermo Scientific, Fisher Scientific, Invitrogen, and Patheon.
👨💼 Role Overview – Customer Service Representative I
As a Customer Service Representative, you will work with a global support team responsible for managing orders, ensuring smooth communication, and meeting daily service level agreements. You’ll be part of a 24/7 customer support structure that supports regions like North America, EMEA, and APJ.
✅ Key Responsibilities:
- Manage customer orders through internal platforms
- Ensure compliance with process guidelines and SLA metrics
- Communicate effectively via phone and email
- Maintain high attention to detail and data accuracy
- Raise process improvement concerns proactively
- Support business continuity by being flexible with work hours
🎓 Eligibility Criteria:
- Bachelor’s degree in Arts, Science, Commerce, or Business Administration
- 0–2 years of experience in customer service or support
- Strong communication (written and verbal) skills
- Proficiency in Microsoft Office tools
- Ability to work in a fast-paced, high-volume environment
- Flexible for night shifts
📩 How to Apply?
Interested candidates should apply through the official Thermo Fisher careers page before the link expires.
